We felt that Luke the salesman was fair in arranging to rectify two of the three problems We identified regarding the car we wished to purchase. My husband was rather concerned however about a rattle from the engine when starting the vehicle from cold. It only lasted a few seconds but we had never experienced this with any other car we have owned. Luke assured us that this was normal for this car and did not indicate an underlying engine problem. As the garage is a trusted RAC dealership we felt confident to purchase the car.